Purchase and return information
Rules for buying and selling goods in the e-shop www.gtbtrade.lt
1. Definitions
1.1. Seller – SE Centre of Registers of the Republic of Lithuania, private legal entity UAB GTB Trade registered in the Vilnius branch of the Register of Legal Entities, legal entity code 304590918, VAT payer code LT100011083117, registered office address V. Nagevičiaus g. 3, LT-08237, Vilnius, registered office address: Vilkpėdės g. 22, LT-03151 Vilnius
1.2. www.gtbtrade.lt – e-shop located on the address www.gtbtrade.lt.
1.3. Buyer – 1) a legally capable natural person, i.e. a person who has reached the age of majority and whose legal capacity is not restricted by court order; 2) a minor between the ages of fourteen and eighteen years old who has a consent of his or parents or guardians, unless he or she is emancipated; 3) a legal entity; 4) duly authorised representatives of all the above persons.
1.4. Parties – the Buyer and the Seller together.
1.5. Seller’s partner – legal entity: 1) selling goods or providing services to www.gtbtrade.lt, as well as a legal entity used to fulfil the Buyer’s order; 2) entity engaged in joint actions or projects of the www.gtbtrade.lt, announced and published on the websites of this legal entity or in any media in which the action or project of the www.gtbtrade.lt and this legal entity will be described.
1.6. Personal data means any information relating to a natural person, the data subject, who is identified or who can be identified directly or indirectly by reference to such data as a personal identification number or one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.
1.7. Rules – these Rules of Purchase and Sale of Goods in the e-shop www.gtbtrade.lt.
1.8. Privacy Policy – a document approved by the Seller, which sets out the basic rules for the collection, storage, processing and storage of Personal Data through the www.gtbtrade.lt.
2. General provisions
2.1. The Buyer accepts the Rules after reading them and checking the box next to the statement “I have read the Rules of purchase and sale of goods in the e-shop www.gtbtrade.lt and accept them”. The Rules thus approved are the legal instrument binding on the Parties, which shall establish the rights and obligations of the Buyer and the Seller, the conditions for the acquisition and payment of goods, the procedure for delivery and return of the goods, the liability of the parties and other conditions relating to the purchase of goods and the sale www.gtbtrade.lt.
2.2. Only Buyers as defined in Clause 1.3 of the Rules have the right to purchase from www.gtbtrade.lt. By accepting the Rules and reading the Privacy Policy (Clause 2.4 of the Rules), the Buyer confirms that he has the right to purchase the goods at www.gtbtrade.lt.
2.3. If necessary or in the circumstances provided for in the legal acts of the Republic of Lithuania, the Seller shall have the right to change, amend or supplement the Rules. The Buyers will be informed thereof by logging in to the www.gtbtrade.lt when purchasing the goods for the first time after the entry into force of the new version of the Rules. In order to ensure that the Buyers are acquainted with any changes to the Rules, a link to the new version of the Rules will be sent to the Buyers at the e-mail addresses provided to the Seller. The new version of the Rules shall enter into force upon its publication on the www.gtbtrade.lt.
2.4. If the Seller has the right or obligation to provide the Buyer with information or documents by e-mail, in all cases the Buyer shall be responsible for providing the Seller with a valid e-mail address belonging to the Buyer.
3. Ordering goods, the moment of establishing a legal relationship of purchase and sale.
3.1. The Buyer can order the goods from www.gtbtrade.lt by choosing one of the following methods:
3.1.1 online on the www.gtbtrade.lt website;
3.1.2. by phone.
3.2. When ordering the goods in one of the ways specified in Clauses 3.1.1 – 3.1.2 of the Rules, the Buyer must indicate in the relevant information fields provided in the Privacy Policy by the Seller his Personal Data necessary for the proper execution of the order of the goods provided by the Seller.
3.3. The provisions of the Rules and the Privacy Policy apply to Buyers who place orders for goods by telephone or at the Goods Collection Centres. By placing an order, they agree to the Rules.
3.4. When the Buyer, having chosen the product or service to be purchased and having prepared a cart of goods, completes all the steps of the order, the last of which is the choice of the method of payment and confirmation, it is considered that the purchase-sale legal relationship have arisen and the purchase-sale contract has been made between the Seller and the Buyer. Upon reading the Rules, the Buyer gives his consent that the instruction (s) of the ordered product (s) in Lithuanian (or in the original language) yes provided no later than by the time of delivery of the goods(s) in the manner specified in the Rules or in the Privacy Policy, add the e-mail address provided by the Buyer to the Seller.
3.5. Every Buyer’s order shall be stored in the database of www.gtbtrade.lt.
4. Buyer’s rights
4.1. The Buyer shall have the right to purchase goods and order services on the www.gtbtrade.lt in accordance with the procedure established by these Rules.
4.2. The Buyer shall have the right to cancel the order in accordance with the procedure established by these Rules.
4.3. The Buyer shall have the right to withdraw from the contract in accordance with the procedure established by these Rules.
4.4. The Buyer shall have the right to replace or return the purchased goods in accordance with the procedure established by the Rules.
4.5. The Buyer has other rights enshrined in these Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
5. Buyer’s obligations
5.1. When using www.gtbtrade.lt, the Buyer must fulfil its obligations, comply with these Rules, the Privacy Policy, other conditions expressly specified on www.gtbtrade.lt, and abide with the legal acts of the Republic of Lithuania.
5.2. The Buyer must pay for the ordered goods or services and accept them in accordance with the procedure established by these Rules.
6. Seller ‘s rights
6.1. The Seller shall have the right to change, suspend or terminate the operation of certain www.gtbtrade.lt functions or part of them, as well as to change the layout of the elements on www.safetystyle.eu.
6.2. The Seller shall have the right to suspend or terminate the operation of www.gtbtrade.lt. In this case, all accepted and confirmed Buyers’ orders are terminated and new orders are no longer accepted.
6.3. The Seller shall have the right to change the scope or manner of the provision of services provided through www.gtbtrade.lt, to suspend, terminate the provision of services or part thereof, to charge for services or part of the services.
6.4. If the Buyer attempts to compromise the stability, security of the www.gtbtrade.lt’s operation or fails to fulfil its obligations, the Seller shall have the right to immediately and without prior notice restrict or suspend the Buyer’s access to www.gtbtrade.lt or, in exceptional cases, to cancel the Buyer’s account.
6.5. The Seller shall have the right, without prior notice to the Buyer, to cancel the order if the Buyer chooses the method of payment referred to in paragraphs 8.2.1 or 8.2.2 of the Rules but it fails to pay for the goods within 3 (three) business days.
6.6. The Seller has other rights established in these Rules, the Privacy Policy, other www.gtbtrade.lt documents and legal acts of the Republic of Lithuania.
7. Seller’s obligations
7.1. The Seller undertakes to provide the Buyer with access to the services provided by the www.gtbtrade.lt under the conditions laid down in these Rules and other documents of www.gtbtrade.lt.
7.2. The Seller undertakes to provide the Buyer with the information set forth in Article 6.2287 of the Civil Code of the Republic of Lithuania in a clear and comprehensible manner.
7.3. The Seller undertakes to respect the privacy of the Buyer. To process the Buyer’s Personal Data only in accordance with the procedure established by the Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
7.4. Prior to placing the order, to inform the Buyer about the suspension or termination of the www.gtbtrade.lt functions relevant for the execution of the order, as well as the changes specified in Clauses 6.2 – 6.3 of the Rules. Submission of information to the www.gtbtrade.lt is considered appropriate notification.
7.5. Under the conditions provided for in the Rules, the Seller undertakes to deliver the goods ordered by the Buyer and to accept the goods returned by the Buyer.
7.6. If the Seller is unable to deliver the ordered goods to the Buyer due to important circumstances, he undertakes to offer a similar item or an item which properties are as much as possible similar to the ordered item. If the Buyer refuses to accept the item, which was offered for a replacement as analogous or similar item, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) business days, if a prepayment has been made, and in all cases to cancel the order.
7.7. The Seller, disagreeing with the Buyer’s requirements, must provide the consumer with a detailed reasoned written answer no later than within 10 (ten) calendar days from the date of receipt of the Buyer’s application, unless otherwise provided by the legislation of the Republic of Lithuania and the European Union.
7.8. The Seller undertakes to perform other obligations imposed on the Seller by the Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
8. Prices of goods, payment procedures and terms
8.1. Prices of the goods from 1 January 2015 (inclusive) on www.gtbtrade.lt and in the completed order shall be indicated in euro, including the amount of VAT applicable at that time in accordance with the legislation.
8.2. The Buyer may pay for the ordered goods in one of the following ways:
8.2.1. by electronic e-banking;
8.2.2. by bank transfer;
8.2.3. by debiting money from a bank card.
8.3. When the Seller receives payment for the goods, the order of the goods is confirmed and the delivery term of the goods begins to count.
8.4. By accepting the Rules, the Buyer agrees that the purchase documents – VAT invoices, which also constitute warranty vouchers for the goods, shall be submitted to him electronically to the e-mail address specified in the Buyer’s registration form (or the original invoice will be handed over) no later than on the moment of transfer to the Buyer. VAT invoices shall indicate the goods selected, their quantity, any discounts granted, the final price of the goods, including all taxes, fees and charges, and any other information required according to the accounting legislation.
8.5. The Seller also upload VAT invoices for the goods purchased by the Buyer under the Mano www.gtbtrade.lt. section of the www.gtbtrade.lt. Once the Buyer has placed the order, he can see and print the order form – the prepayment invoice – in the Mano www.gtbtrade.lt section.
8.6. The price of the goods may not change after the Seller has confirmed the order, except in cases when the price of the goods has changed due to a technical error in the information systems or other objective reasons beyond the control of the Seller. If in this case the Buyer does not agree to purchase the goods at a new price, the Buyer may cancel the order by informing the Seller within 2 (two) business days. If the order is cancelled in accordance with the procedure provided for in this clause, all amounts paid by the Buyer shall be refunded.
8.7. An administration fee of EUR 2.49 (including the VAT applicable at the time) shall apply to a shopping cart with if it’s total price is less than EUR 10 + VAT. By accepting the Rules, the Buyer agrees with the procedure for application of the administration fee specified in this clause and undertakes to pay it to the Seller. In cases where the money for the goods is returned to the Buyer in the cases provided for in the Rules, the administration fee shall also be refunded to the Buyer, if the Buyer has paid it.
9. Delivery of goods
9.1. When ordering the goods, the Buyer may choose one of the methods of delivery of the goods specified in Clauses 9.2 – 9.5 of the Rules.
9.2. If the Buyer chooses the home delivery service during the order:
9.2.1. The Buyer undertakes to indicate the exact address of delivery of the goods.
9.2.2. The Buyer undertakes to accept the items himself/herself. A valid identity document (identity card, passport or a new model driving license) must be furnished upon acceptance of the goods. If the Buyer cannot collect the goods in person, but the goods have been delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivered goods to the wrong person.
9.2.3. The goods are delivered by the Seller or his authorized representative.
9.3. The Buyer can pick up the goods free of charge from the company office. If the Buyer chooses the following method when placing the order:
9.3.1. The ordered goods must be picked up no later than within 3 (three) business days after the Seller has informed the Buyer by e-mail that the goods are available.
9.3.2. The goods can be picked up only by the person who placed the order or the person specified at the time of placing the order. When picking up the goods, it is necessary to have and present to the Seller’s employee a valid identity document (identity card, passport or a new model driving license).
9.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These terms are preliminary, moreover, they do not apply in the cases when the required goods are not available in the Seller’s warehouse and the Buyer is informed about the shortage of the ordered goods. By accepting these Rules, the Buyer also agrees that in exceptional cases the delivery of goods may be delayed because of the circumstances beyond the Seller’s control. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery of the goods and other conditions. If the Seller does not deliver the goods within the additional term, the Buyer may exercise the right established in Clause 11.1 of the Rules – to withdraw from the contract of purchase and sale of goods or services.
9.5. The Seller is exempted from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or due to circumstances beyond the control of the Buyer.
9.6. Upon delivery of the goods to the Buyer, the Buyer together with the Seller or his authorised representative must check the condition of the parcel and the items in it and sign the consignment delivery-acceptance document. When the Buyer signs the transfer-acceptance document, the goods shall be deemed to have been handed over in good condition, free of any defects which are attributable to a non-factory course and free of discrepancies in the assembly of the goods (such as those which can be discovered during the external inspection of the goods). Upon noticing that the packaging of the delivered product is damaged (wrinkled, wet or otherwise externally damaged), the goods are damaged and/or the of incorrect configuration, the Buyer must state this in the product delivery-acceptance document and, in the presence of the Seller or his representative, draw up a free-form report of damage/non-conformity of the shipment and/or the goods. If the Buyer fails to perform these actions, the Seller is exempted from liability for damage to the goods, when the cause of such damage is not a factory defect, and for discrepancies in the components of goods only if these discrepancies can be identified during external inspection of the goods.
9.7. The risk of accidental loss of or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer.
9.8. If, in accordance with Clauses 9.2 – 9.3 of the Rules, the Buyer does not collect the goods within the set term or they cannot be delivered to the Buyer and the Buyer has paid for the goods and their delivery, the representatives contact the Buyer to agree about another delivery time and/or method. If the Buyer, nevertheless, does not collect the goods or they cannot be delivered to him, such goods are returned to the Seller, the order is cancelled and the Buyer is refunded excluding the bank charges applicable to the Seller, the delivery fee, if applicable, and the administration fee provided for in Clause 8.7 of these Rules, if any.
9.10. If, in accordance with Clauses 9.2 – 9.3 of the Rules, the Buyer fails to collect the goods within the set term or they cannot be delivered to the Buyer and the Buyer has not paid for the goods, such goods are returned to the Seller and the order is cancelled.
10. Product quality guarantee and shelf life
10.1. Properties of each item sold on www.gtbtrade.lt are indicated in the product description provided with each item.
10.2. The goods offered for sale by the Seller are of good quality, i.e. the characteristics of the goods correspond to the description of the goods. The goods complies with the consumer sales and purchase contract if:
10.2.1. the item corresponds to the description provided by the Seller and has the same characteristics as the item provided by the Seller as an example or model when advertising that product in the www.gtbtrade.lt;
10.2.2. the item is fit to be used for the purpose for which the items of the type are normally used;
10.2.3. the item conforms to the quality requirements that may be expected having in mind the nature of the item as well as public representations about the quality of the item made by the producer, his agent, or seller of the item including the advertising or labelling of the items and their specific properties.
10.3. The Seller is not responsible if the goods in on www.gtbtrade.lt not correspond to the actual size, shape, colour or other parameters as compared to the actual parameters of the goods due to the characteristics of the monitor used by the Buyer, or for other technical reasons. The Buyer is advised to read the product description or contact the manager for more details.
10.4. The Seller provides a quality warranty valid for a certain period of time for certain types of goods, the specific term and other conditions of which are specified in the descriptions of such goods or can be found in the invoice of the goods, which is equivalent to the warranty sheet.
10.5. The quality warranty provided by the Seller does not limit or restrict the rights of consumers, which are applied by legal acts when purchasing a product or service of poor quality.
10.6. The Seller does not provide warranty maintenance services for the following goods:
10.6.1. if the centre (s) providing warranty service is (are) outside the Republic of Lithuania, the Seller shall arrange for the Goods to be sent to such centre (s);
10.6.2. if the centre (s) providing warranty service is (are) situated in the Republic of Lithuania, the Buyer shall be referred to such centre (s).
10.7. The information contained in the information media is not covered by the warranty. Costs due to data loss or restoration are not compensated.
10.8. In cases where, based on the legislation, a certain best before date is applicable for the goods, the Seller undertakes to sell such items to the Buyer the way enabling the Buyer to really use these items before the expiry of the best before date.
11. Right to withdraw from the sale and purchase contract, procedure of return and exchange of goods.
11.1. The right to withdraw from the sale and purchase contract.
11.1.1. The Buyer has the right to withdraw from the sale and purchase contract of goods within 14 (fourteen) days without giving a reason by notifying the Seller thereof. The Buyer may not exercise this right by concluding one of the contract listed in Article 6.22810 (2) of the Civil Code of the Republic of Lithuania.
11.1.2. The Buyer shall notify the Seller of the withdrawal from the sale and purchase contract in one of the following ways: by completing a standard withdrawal form or making a clear statement setting out his decision to withdraw from the contract. Notice of withdrawal shall be sent by e-mail info@gtb.lt Upon receipt of the Buyer’s notification, the Seller shall immediately send an acknowledgment of receipt of the notification.
11.1.3. The term of 14 (fourteen) days provided for to exercise the right of withdrawal from the sale and purchase contract is calculated as follows: a. when the sale and purchase contract is concluded – from the date on which the Buyer or a person specified by him, other than the carrier, receives the ordered goods; b. if the Buyer has ordered more than one item in one order and the goods are delivered separately, – from the date when the Buyer or a person specified by him, except for the carrier, receives the last item; c. if the goods are delivered in different lots or in parts, from the date when the Buyer or a person specified by him, except for the carrier, receives the last lot or part; d. if a contract is concluded for the regular delivery of goods within a specified period, from the date on which the Buyer or a person specified by him, other than the carrier, receives the first item.
11.1.4. If the Buyer has withdrawn from the sale and purchase contract before the goods have been delivered to him, the Seller shall formalise such refusal of the Buyer as a rejection of the order and inform the Buyer accordingly to the e-mail address specified by him.
11.1.5. If the Buyer has withdrawn from the sale and purchase contract after the goods have already been delivered or has collected them, the provisions of Clause 11.6 of the Rules shall apply.
11.2. The Seller offers an additional money back guarantee.
11.2.1. After the expiry of 14 (fourteen), but no more than 30 (thirty) days from the date of delivery or collection, the Buyer shall have the right to use the additional money back guarantee provided by the Seller to the Buyer, if all returned goods have authentic labels, are in protective bags and original packaging, disposable packaging of goods is not damaged, i.e. the goods have not lost the merchantable appearance in which they were sold.
11.2.2. The Buyer must notify of the intention to use this guarantee within 30 (thirty) calendar days from the date of delivery of the goods to the Buyer. The message is sent by e-mail info@gtb.lt, the notification must indicate the goods to be returned.
11.2.3. If the notification is made within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer, the provisions of Clause 11.1 of the Rules shall apply.
11.2.4. If the notice is given after the expiry of 14 (fourteen) calendar days, but no later than within 30 (thirty) calendar days from the date of delivery of the goods to the Buyer, the Buyer shall bear all costs and risks related to the return of the goods. In all cases, the goods must be returned to www.gtbtrade.lt before the expiry of a period of 30 (thirty) calendar days from the date of delivery or collection of the goods.
11.2.5. The Seller’s additional money back guarantee cannot be used if the following items are ordered:
11.2.5.1. gift vouchers;
11.2.5.2. for packaged goods that were unpackaged after delivery and which are not suitable for return because of health or hygiene reasons;
11.2.5.3. goods which have been manufactured in accordance with the individual order of the Buyer or are obviously adapted to the Buyer, or the goods, due to their nature, can no longer be returned after their delivery to the Buyer due to the loss (loss) of commercial properties, which are perishable or expire;
11.2.6. The procedure for returning goods and refund is provided for in Clause 11.6 of the Rules.
11.3. Rules for the exchange and return of goods of good quality.
11.3.1. The Buyer shall have the right to replace the purchased goods with similar goods of different dimensions, shape, colour, model or components within 14 (fourteen) days from the date of delivery of the goods to him. In case of a difference in prices between the items to be replaced and items offered in replacement, the Buyer is bound to pay the Seller the recalculated price. The Buyer’s notification of the intention to exercise the right provided for in this clause of the Rules with the specified returned goods shall be sent to info@gtb.lt.
11.3.2. If the Buyer does not like the shape, size, colour, model or components of the purchased goods, the goods are replaced and returned in accordance with the Retail Rules approved by resolution No 738 of the Government of the Republic of Lithuania Regulation of 22 July 2014. Within the term provided for in Clause 11.3.1 of the Rules, the Buyer shall have the right to replace and return all goods that are not included in the following list:
11.3.2.1. tobacco and tobacco products;
11.3.2.2. perfumery, cosmetics and toiletries;
11.3.2.3. photographic and cinematographic goods;
11.3.2.4. printed books, reproductions and other print articles;
11.3.2.5. fabrics;
11.3.2.6. carpeting, except carpets and rugs;
11.3.2.7. knitted underwear for men, boys, women or girls;
11.3.2.8. baby clothes;
11.3.2.9. tights, socks, stockings, pantyhose and similar articles;
11.3.2.10. sewn men’s, boys’, women ‘s or girls’ thermal wear, underwear, nightdresses, pajamas etc.;
11.3.2.11. bras, shapewear, corsets and similar items;
11.3.2.12. pearls, precious stones, precious metals and their articles, other than imitation jewellery;
11.3.2.13. machines and mechanical appliances;
11.3.2.14. electric machines and apparatus, audio recorders and reproducers, and television image and sound recorders and reproducers;
11.3.2.15. land vehicles
11.3.2.16. ships, boats and floating structures
11.3.2.17. optical, photographic, cinematographic, measuring, control, medical or surgical instruments and apparatus;
11.3.2.18. watches;
11.3.2.19. musical instruments;
11.3.2.20. firearms and ammunition;
11.3.2.21. furniture, bedding, lamps;
11.3.2.22. toys, games, other than sports and fishing equipment;
11.3.2.23. works of art, collectibles and antiques;
11.3.2.24. plants, animals and foodstuffs of good quality;
11.3.2.25. weighted and measured items which, at the consumer’s request, have been specially prepared, cut, sliced and the like.
11.3.3. Upon receipt of the goods, the Seller undertakes to replace them with the same goods only in the shape, size, colour, model or completeness specified by the Buyer. If the Seller does not have a product suitable for replacement, he shall return the money paid for the product to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notice of the intention to exercise this right, and if the Product is not returned to the Seller, the term provided for in this clause is calculated from the date of return to the Seller.
11.3.4. By accepting these Rules, the Buyer agrees that the money will be returned to the Buyer’s bank account, unless otherwise agreed between the Buyer and the Seller.
11.3.5. The procedure for returning goods and refund is provided for in Clause 11.6 of the Rules.
11.4. Rules for exchange and return of defective goods.
11.4.1. Defects in the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the procedure established in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.
11.4.2. If the Buyer has purchased defective goods and has indicated this in the delivery-acceptance document (if not indicated, the provisions of Clause 11.3 of the Rules apply) or the poor quality of the goods is due to a manufacturing defect at the time of purchase or non-compliance with the manufacturer’s specifications, the Buyer may return the goods and may, at its discretion, require:
11.4.2.1. the Seller to eliminate the defects of the goods free of charge within a reasonable time, if the defects can be eliminated;
11.4.2.2. Appropriate reduction of the purchase price;
11.4.2.3. to replace the product with an analogous product of appropriate quality, except in cases when the defects are minor or they are caused by the fault of the Buyer;
11.4.2.4. to repay the price and withdraw from the sale and purchase contract, where the sale of items of unsatisfactory quality constitutes an essential breach of the order.
11.4.3. The Buyer may choose only one of the remedies provided for in Clause 11.4.2 of the Rules. The Buyer must state his choice when returning the goods. If the Buyer has chosen the method provided for in Clause 11.4.2, and the Seller is unable to implement it, the Seller offers an alternative method provided for in Clause 11.4.2. The Buyer has no right to change the chosen method of remedy. The Buyer has no right to terminate the sale and purchase contract if the defect in the goods is insignificant.
11.4.4. When returning the goods, the Buyer must follow these requirements:
11.4.4.1. notify the Seller by e-mail info@gtb.lt, naming the returned goods;
11.4.4.2. submit a document of purchase of goods, a warranty card (if any);
11.4.4.3. submit free-form request.
11.4.5. The Buyer may exercise the right to return defective goods within 14 (fourteen) calendar days from the date of delivery of the goods to him.
11.4.6. The Seller has the right not to accept the returned goods the Buyer fails to comply with the requirements for returning the items specified in the Rules.
11.4.7. The Buyer must pay for the delivery costs and for the return of the goods, and the Seller, after convincing that the goods have been returned due to improper quality, must refund the delivery and return costs incurred by the Buyer, except as provided for in the Rules. When returning the goods, Clause 11.6 of the Rules shall be followed.
11.4.8. The money is refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notification about the goods of substandard quality, and if the goods are not returned by the Buyer to the Seller, the term provided in this clause is calculated from the day of return of the Goods to the Seller. By accepting these Rules, the Buyer agrees that the money will be returned to the Buyer’s bank account, unless otherwise agreed between the Buyer and the Seller.
11.4.9. No refunds shall be made for the goods that have been intentionally or negligently damaged (exposed to chemicals, water, open flames, high temperatures, sharp objects, etc.), or violating the rules for using or storing the goods, or if the goods have been misused or misapplied.
11.4.10. Separate rules for the return of defective goods may be provided in the warranty coupons (guarantees) provided with them.
11.5. Replacement and return of goods upon delivery of wrong goods.
11.5.1. If the wrong goods have been delivered to the Buyer, the Buyer must immediately, but no later than within 7 (seven) business days, inform the Seller by e-mail info@gtb.lt or by calling +370 673 68 388. The Seller undertakes to collect such goods at his own expense and replace them with proper goods. If the Seller has no ordered goods, he must return to the Buyer the money paid for the goods. The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notice of withdrawal from the contract, and if the goods are not returned to the Seller, the term provided for in this clause shall be calculated from the date of return of the Goods to the Seller. By accepting these Rules, the Buyer agrees that the money will be returned to the Buyer’s bank account, unless otherwise agreed between the Buyer and the Seller.
11.5.2. The procedure for returning the goods and refunding is provided for in Clause 11.6 of the Rules
11.6. Procedure for return of goods and refunding
11.6.1. For the goods purchased from www.gtbtrade.lt Partners, the Buyer must directly contact the specific www.gtbtrade.lt Partner from whom the goods were purchased.
11.6.2. The Buyer may exercise the right to return the goods only if the time limit for returning the goods has not expired, if the goods have not been damaged or their appearance has not substantially changed, and they have not been used. All returned goods must have authentic labels, protective bags and original packaging.
11.6.3. All gifts delivered with the purchased item must be also returned at the same time.
11.6.4. When returning the goods, the Buyer must indicate the address of the sender and pack the goods properly so that they are not damaged during shipment. The Seller will not refund for the goods that were damaged during shipment. The Seller is not responsible for parcels that have been shipped in improper packaging, with incorrect indication of address, as well as if the parcels are lost or damaged during shipment.
11.6.5. If the Buyer has purchased a set of goods on www.gtbtrade.lt, he must return the full set of goods to the i.e. the Buyer shall have the right to return the goods only in respect of all the goods in the set. In case at least one item in the set of goods does not meet the requirements provided for in Clause 11.6.2 of the Rules, the Seller shall have the right to refuse to accept the returned whole set of goods.
11.6.6. After exercising the rights provided for in Clauses 11.1-11.5 of the Rules, the Buyer must fulfil the requirements provided for in the Rules regarding the return of the goods and follow the procedure provided therein.
11.6.7. The Buyer may return the Goods either by delivery to the Seller’s office, by returning via courier or by post. The goods must be returned to the Seller at the address specified by the Seller in the acknowledgment of receipt of the notice of withdrawal sent to the Buyer.
11.6.8. If the Seller has delivered the goods to the Buyer’s home and it is not possible to return them in one of the ways listed above, the Seller must collect the goods from the Buyer at his own cost.
11.6.9. If the Buyer has exercised the rights established in Clauses 11.1, 11.3-11.5 of the Rules, he shall be refunded within 14 (fourteen) calendar days after the Seller has received the Buyer’s notice, and if the Buyer and if the item is not returned to the Seller, the time limit provided for in this Clause shall be calculated from the date of return of the goods to the Seller. If the Buyer has used the additional money back guarantee, he is subject to a 30 (thirty) calendar day money back period, calculated from the date the goods are returned to the Seller.
11.6.10. By accepting these Rules, the Buyer agrees that the money will be returned to the Buyer’s bank account, unless otherwise agreed between the Buyer and the Seller.
11.6.11. After exercising the rights established in Clauses 11.1.-11.3 of the Rules, the Buyer shall be repaid: the price of the goods, the administrative charge, if any, the cost of delivery of the goods. After exercising the rights established in clauses 11.4-11.5 of the Rules, the Buyer shall be repaid: the price of the goods, the administrative fee, if any, the cost of delivery of the goods, the cost of returning the goods.
11.6.12. Delivery costs are not refundable if the Buyer has chosen a method other than the cheapest delivery method offered by the Seller.
11.6.13. The Seller shall have the right not to return the amounts paid by the Buyer until the goods have been returned to the Seller and have been checked for compliance with Clause 11.6.2 of the Rules.
11.6.14. In case of a difference in prices between the items to be replaced and items offered in replacement, the Buyer is bound to pay the Seller the recalculated price.
12. Responsibility
12.1. The Buyer is responsible for the actions performed using the www.gtbtrade.lt.
12.2. The registered Buyer is responsible for the preservation and/or transfer of his login data to third parties. If third parties are using the services of www.gtbtrade.lt having logged in www.gtbtrade.lt using the Buyer’s login details, the Seller treats such third parties as the Buyer.
12.3. The Seller is exempted from any liability in the cases where the loss arises from the fact that the Buyer, regardless of the Seller’s recommendations and his own obligations, did not make himself familiar with these Rules and the Privacy Policy although he was given such opportunity.
12.4. If the www.gtbtrade.lt provides links to the websites of other third parties, the Seller may not guarantee that the information that can be viewed by clicking on these links is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of the information provided by them. The Seller is not obliged to check the transmitted or stored external information or to detect illegal actions.
12.5. The Seller is not responsible for the proper performance of mutual obligations between the Buyer and the Seller’s partners, whose goods or services are ordered by the Buyer using the www.gtbtrade.lt.
13. Marketing measures applied by the Seller
13.1. The Seller may, at its discretion, initiate various promotions or games in www.gtbtrade.lt.
14. Exchange of information
14.1. The Seller shall send all notifications in accordance with the procedure provided for in these Rules and the Privacy Policy to the e-mail address specified during the Buyer’s registration or when ordering the goods.
14.2. The Buyer shall send all issues and questions to the means of communication indicated under the Contacts section of www.gtbtrade.lt .
15. Final provisions
15.1. These Rules are drawn up in accordance with the legislation of the Republic of Lithuania.
15.2. The relationship arising from these Rules shall be governed by the laws of the Republic of Lithuania.
15.3. All disputes arising from the implementation of these Rules shall be resolved by negotiation. If no agreement is reached within 20 (twenty) calendar days, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.